Most of us rely heavily on our computer systems these days. At Dekko IT we understand that when your computer equipment stops working you want it up and running again with the minimum of downtime or fuss. After all, often your business operations depend on it.
We work with our clients to help them prevent such problems and are committed to providing you with a fast response to all your IT problems if they do occur.
We offer flexible maintenance contracts to suit your company's needs, whether it be ad hoc advice and drop-in support or the services of a full IT department without the overheads.
Need support from a dedicated IT account team?
Would you like to have a dedicated IT support team with no contractual obligation, no minimum spend and pay absolutely nothing unless you use our support services? If so, an ad hoc remote support team is for you. You simply pay each time you call our IT support Helpdesk or each time an engineer visits you at your site. We bill you to the nearest minute and there is no set monthly cost. This support solution is ideal if you are unsure how often you require IT support or simply if you want to keep track of your IT budget.
Unlimited remote IT support
Would you like to call a dedicated IT support team at anytime, as often as you require for one set fee? For approximately £25 per month per PC you can have your own IT support team at your disposal with set Service Levels to ensure your call is actioned immediately.
Using remote technology we are able to access your systems from our offices providing an immediate response to your problems.
With a remote support link to your site our engineers can react to your support requests within seconds as well as proactively monitoring and maintaining your network to fix problems before you even find out about them. In the event of a full system failure, Dekko will send an engineer onsite at no extra charge. For any other onsite visits our standard rates apply.
Onsite IT support
Would you like a friendly, certified IT support engineer onsite within 2 hours of your initial phone call? Whether you have ad hoc or unlimited IT support with Dekko IT you can have an IT engineer onsite who is versed in your network to resolve the issue. We pride ourselves on our engineers being friendly, well spoken and certified MCSE professionals. If an engineer is onsite from half a day upwards, no call out fee applies.
Hardware cover
We can arrange for full hardware cover for electrical and mechanical breakdown. This can be arranged on either a 4 or 8 hour response. Pricing on hardware cover varies depending on equipment. A site survey of equipment is normally needed so please call Dekko IT on 01908 371 488 to make arrangements.
Trust the expertise of Dekko IT for your proactive and immediate IT support. Call us on 01908 371 488 today.
